Tuesday, August 5, 2014

You receive an error "The {Send To Connection} site could not be found or accessed." when you try to send a document using "Send To" in SharePoint 2013

What?

You receive an error "The {Send To Connection} site could not be found or accessed." when you try to send a document using "Send To" connections in SharePoint 2013.

Why?

I have tried to copy documents from one site collection (Site A) to another (Site B) using Send To connections in SharePoint 2013. Documents sent from Site A to Site B were sent successfully whereas documents that are sent from Site B to Site A failed with the exception: "The {Send To Connection} site could not be found or accessed."




ULS logs has the following entry: "The request failed with HTTP status 401: Unauthorized"

The above error definitely says that it is a permission related issue.

How?

Further investigation has shown that the service accounts that are used by Site A and Site B are different.

In order for the "Send To" connections to work successfully, you need to make sure that the service accounts that are configured to run application pools for both the web applications needs to be able to access the respective target sites.

Just add the service accounts that run the app pools to the group "Records Center Web Service Submitters" which is automatically added when the content organizer feature is turned on.

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